Community Guidelines and Prohibited Items Policy

1. Introduction

This Community Guidelines and Prohibited Items Policy explains the rules that apply to users, listings, messages, reviews, rental requests, rental activity, and platform conduct on ToyRental.ca.

ToyRental.ca is an online advertising, listing, communication, booking request, and connection platform. We allow users to post items for rent and allow other users to discover, request, and arrange rentals directly with those listing owners.

ToyRental.ca is not a rental company, insurer, broker, agent, manufacturer, supplier, inspector, guarantor, payment holder, or party to rental agreements between users.

This policy is intended to help protect users, reduce unsafe listings, reduce fraud, maintain platform trust, support moderation decisions, and explain what is not allowed on ToyRental.ca.

By creating an account, posting a listing, requesting a rental, approving a rental, sending a message, leaving a review, paying a ToyRental.ca fee, or otherwise using ToyRental.ca, you agree to this Community Guidelines and Prohibited Items Policy.

If you do not agree with this policy, do not use ToyRental.ca.

2. Relationship to Other Policies

This policy is part of ToyRental.ca’s legal and safety rules and should be read together with our:

• Terms of Use.
• Privacy Policy.
• Refund and Credit Policy.
• Safety and Risk Policy.
• Any other policy, warning, notice, rule, or guideline posted on ToyRental.ca.

If this policy conflicts with another ToyRental.ca policy, ToyRental.ca may decide which policy applies based on the circumstances, the risk involved, applicable law, user safety, and platform integrity.

Nothing in this policy limits ToyRental.ca’s right to remove listings, restrict accounts, suspend users, terminate accounts, deny access, refuse service, report conduct, or take other platform action where ToyRental.ca believes it is appropriate.

3. Basic Community Rules

Users must act honestly, safely, respectfully, and lawfully when using ToyRental.ca.

Users must not:

• Use ToyRental.ca for illegal, unsafe, fraudulent, abusive, harmful, or misleading activity.
• Post false, misleading, incomplete, deceptive, or bait-and-switch listings.
• List items they do not own or do not have legal authority to rent.
• List stolen, counterfeit, unsafe, recalled, illegal, prohibited, or restricted items.
• Misrepresent item condition, availability, price, location, safety, requirements, or rental terms.
• Harass, threaten, abuse, intimidate, defraud, spam, stalk, exploit, or discriminate against another person.
• Use ToyRental.ca to arrange unlawful activity.
• Upload malicious code, phishing links, scams, spam, or harmful content.
• Attempt to bypass platform rules, security, moderation, rate limits, payment rules, or account restrictions.
• Misuse messages, reviews, reports, support tools, refund requests, or booking features.

ToyRental.ca may remove content or restrict users where conduct creates legal, safety, financial, operational, reputational, technical, user, or platform risk.

4. User Eligibility and Account Rules

Users must be at least 18 years old to create an account, post listings, request rentals, approve rentals, pay ToyRental.ca fees, or use rental-related features.

Users must not:

• Create accounts using false, stolen, incomplete, or misleading information.
• Impersonate another person, business, organization, or representative.
• Create duplicate accounts to avoid restrictions, suspensions, reviews, bad ratings, payment issues, or policy enforcement.
• Use another person’s account without permission.
• Allow unauthorized people to use their account.
• Sell, transfer, assign, rent, or share their account.
• Create an account for a minor.
• Use ToyRental.ca after being banned, suspended, or removed unless ToyRental.ca gives written permission.

ToyRental.ca may require email verification, additional information, or account review before allowing access to certain features.

5. Listing Standards

Hosts are responsible for all listings they create.

Listings must be accurate, lawful, complete, and not misleading.

Every listing should clearly disclose:

• The item being offered.
• The item’s true condition.
• The item’s rental price.
• The rental rate type, such as hourly, daily, weekly, or monthly.
• Availability.
• Approximate location or service area.
• Pickup, return, or delivery expectations.
• Known defects, damage, missing parts, or limitations.
• Safety requirements.
• Training, licence, permit, experience, supervision, or insurance requirements, where applicable.
• Deposit expectations, if any.
• Cleaning, fuel, battery, accessory, or return requirements, where applicable.
• Any restrictions on use.

A listing must not hide important information that would reasonably affect a renter’s decision to request, rent, transport, use, supervise, or return the item.

6. Listing Photos and Media

Listing photos, videos, and media must accurately show the item being offered.

Users must not upload:

• Photos they do not have permission to use.
• Stolen photos.
• Misleading stock photos.
• Photos of a different item.
• Photos that hide important damage or defects.
• Photos containing private information, identification documents, payment information, or confidential information.
• Offensive, hateful, adult, violent, exploitative, threatening, or unlawful images.
• Images that violate another person’s privacy, copyright, trademark, or other rights.

ToyRental.ca may resize, crop, compress, reorder, hide, remove, or moderate listing media at any time.

7. Pricing and Fee Transparency

Hosts are responsible for accurately displaying rental prices and explaining any rental money, deposits, damage deposits, delivery fees, pickup fees, late fees, cleaning fees, fuel charges, repair charges, replacement charges, or other amounts they expect renters to pay directly to them.

Hosts must not use misleading pricing, bait-and-switch pricing, hidden mandatory charges, fake discounts, false urgency, or deceptive claims about price.

ToyRental.ca fees are separate from rental money between hosts and renters. ToyRental.ca fees are charged directly by ToyRental.ca for platform-related services and are governed by the Refund and Credit Policy.

Users must not misrepresent ToyRental.ca fees, claim ToyRental.ca fees are insurance, claim ToyRental.ca fees are rental payments to hosts, or claim ToyRental.ca guarantees rentals, payments, deposits, damage, theft, loss, or safety.

8. Prohibited Items - General Rule

Users may not list, request, rent, offer, advertise, promote, arrange, or facilitate items or services that are illegal, unsafe, stolen, counterfeit, recalled, prohibited, restricted, misleading, or inappropriate for ToyRental.ca.

ToyRental.ca may prohibit or restrict any item, category, service, user, listing, rental, or activity at any time, even if the item or activity is not specifically named in this policy.

Users are responsible for ensuring that every item they list, request, rent, transport, operate, use, store, and return complies with all applicable laws, bylaws, regulations, permits, licences, safety rules, insurance requirements, manufacturer instructions, venue rules, and ToyRental.ca policies.

9. Illegal Items and Illegal Services

Users must not list, request, rent, advertise, promote, arrange, or facilitate illegal items, illegal services, or illegal activity.

This includes, without limitation:

• Items that are illegal to own, possess, transport, advertise, rent, or use.
• Services that are illegal to provide, arrange, advertise, or purchase.
• Items or services intended to help commit a crime.
• Items or services intended to evade law enforcement, safety rules, age limits, licences, permits, or legal restrictions.
• Items or services that violate court orders, government orders, sanctions, or regulatory restrictions.
• Items or services that ToyRental.ca believes may expose users or the platform to legal risk.

ToyRental.ca may report illegal activity to law enforcement or other authorities where ToyRental.ca believes it is appropriate or required.

10. Stolen Property and Unauthorized Rentals

Users must not list, request, rent, advertise, promote, transfer, hide, or facilitate stolen property.

Hosts may only list items they own or have clear legal authority to rent.

Users must not list or rent:

• Stolen items.
• Borrowed items without permission.
• Leased items without permission.
• Financed items where rental is prohibited by the finance agreement.
• Employer-owned items without authorization.
• Business-owned items without authorization.
• Items subject to a lien, court order, seizure order, ownership dispute, or restriction that prevents rental.

ToyRental.ca may suspend accounts, remove listings, preserve records, cooperate with lawful requests, and report suspected stolen property or fraud.

11. Recalled, Dangerous, or Defective Products

Users must not list, request, rent, advertise, promote, arrange, or facilitate any consumer product or item that the user knows or should reasonably know:

• Is subject to a safety recall.
• Is subject to a recall order.
• Has been voluntarily recalled because of a danger to health or safety.
• Is subject to a corrective measure that has not been completed.
• Is dangerous to health or safety.
• Has a known defect that makes it unsafe.
• Has missing guards, missing safety parts, missing warnings, or disabled safety features.
• Has been modified in a way that makes it unsafe or unlawful.
• Cannot be safely used for its ordinary or intended purpose.

Hosts are responsible for checking whether items are recalled, unsafe, defective, prohibited, or inappropriate to rent.

ToyRental.ca may remove any listing or restrict any account where ToyRental.ca believes an item may be recalled, unsafe, defective, or dangerous.

12. Counterfeit, Infringing, and Misrepresented Items

Users must not list, request, rent, advertise, promote, arrange, or facilitate counterfeit items, knockoff items, fake branded items, unauthorized replicas, or items that infringe another person’s copyright, trademark, patent, trade secret, publicity rights, privacy rights, or other legal rights.

Users must not falsely claim that an item is a specific brand, model, certification, standard, edition, year, condition, or quality if that claim is not accurate.

ToyRental.ca may remove listings, restrict accounts, or respond to intellectual property complaints where appropriate.

13. Weapons, Firearms, and Dangerous Weapon-Related Items

Users must not list, request, rent, advertise, promote, arrange, or facilitate weapons, firearms, ammunition, explosives, or weapon-related items through ToyRental.ca.

Prohibited items include, without limitation:

• Firearms.
• Ammunition.
• Firearm parts or accessories.
• Explosives.
• Fireworks.
• Weapon accessories.
• Switchblades, prohibited knives, tactical knives, swords, or similar weapons.
• Stun guns, tasers, brass knuckles, or other restricted self-defence weapons.
• Pepper spray, mace, bear spray offered for self-defence, or similar restricted defensive products.
• Items ToyRental.ca believes are intended or likely to be used as weapons.

ToyRental.ca may remove these listings immediately and may suspend or terminate accounts involved in weapon-related activity.

14. Drugs, Cannabis, Alcohol, Tobacco, Vaping, and Intoxicants

Users must not list, request, rent, advertise, promote, arrange, sell, distribute, or facilitate illegal drugs, controlled substances, cannabis products, alcohol, tobacco, vaping products, nicotine products, intoxicants, or related regulated consumable goods through ToyRental.ca.

Prohibited items and activity include, without limitation:

• Illegal drugs.
• Controlled substances.
• Cannabis products.
• THC products.
• Drug paraphernalia.
• Alcoholic beverages.
• Tobacco products.
• Vaping products.
• Nicotine products.
• Intoxicants or substances intended to impair a person.
• Items or services intended to help obtain, consume, conceal, produce, or distribute prohibited substances.

ToyRental.ca may remove related listings, restrict accounts, and report conduct where appropriate.

15. Hazardous Materials, Chemicals, and Regulated Substances

Users must not list, request, rent, advertise, promote, arrange, or facilitate hazardous materials, toxic substances, dangerous chemicals, regulated substances, poisons, radioactive materials, biological hazards, or items that ToyRental.ca believes create unacceptable safety or legal risk.

Prohibited or restricted items may include, without limitation:

• Dangerous chemicals.
• Toxic substances.
• Industrial chemicals not suitable for consumer rental.
• Poisons.
• Hazardous waste.
• Radioactive materials.
• Biological hazards.
• Compressed gases or fuel containers where rental is unsafe, unlawful, or inappropriate.
• Products requiring special handling, storage, permits, licences, transport rules, or professional training unless ToyRental.ca specifically allows the listing.

ToyRental.ca may restrict or remove listings involving chemicals, fuel, propane, gases, batteries, heating equipment, or hazardous materials where the risk is unacceptable.

16. Medical, Health, and Personal Care Items

Users must not list, request, rent, advertise, promote, arrange, or facilitate medical devices, prescription products, restricted health products, controlled health equipment, or personal care items where rental would be unsafe, unsanitary, unlawful, misleading, or inappropriate.

Prohibited or restricted items may include, without limitation:

• Prescription medication.
• Controlled medication.
• Medical devices requiring professional fitting, prescription, calibration, supervision, or sanitation.
• Used personal hygiene products.
• Items that contact bodily fluids and cannot be safely sanitized.
• Items marketed with medical claims that are not lawful or verified.
• Any health-related item ToyRental.ca believes creates unacceptable risk.

ToyRental.ca may allow certain low-risk accessibility, mobility, or wellness-related items only where ToyRental.ca considers them appropriate and where the listing complies with all laws and safety requirements.

17. Adult, Sexual, Exploitative, or Inappropriate Content

Users must not list, request, rent, advertise, promote, arrange, or facilitate adult sexual products, adult services, sexual content, explicit content, escort services, exploitative content, or other inappropriate adult material through ToyRental.ca.

Users must not upload explicit images, sexual messages, sexual offers, sexual solicitations, or content involving exploitation, coercion, trafficking, abuse, or minors.

ToyRental.ca may remove content immediately and may report conduct where required or appropriate.

18. Animals and Live Creatures

Users must not list, request, rent, advertise, promote, arrange, or facilitate animals, pets, livestock, wildlife, live creatures, animal breeding, animal transport, animal entertainment, or animal-related services unless ToyRental.ca specifically permits the category in writing or through a platform feature.

ToyRental.ca may prohibit animal-related listings because they can involve safety, welfare, licensing, insurance, transport, supervision, disease, injury, and legal risks.

19. Vehicles, Trailers, Watercraft, and Regulated Transportation Items

ToyRental.ca may allow, restrict, or prohibit listings involving vehicles, trailers, watercraft, motorized equipment, towing equipment, and regulated transportation items depending on platform rules, safety concerns, insurance concerns, licensing requirements, and legal requirements.

Hosts listing any transportation-related item must clearly disclose all known legal, safety, licence, insurance, towing, capacity, compatibility, operating, and inspection requirements.

Renters are responsible for confirming that they can lawfully and safely transport, tow, operate, store, and return the item.

ToyRental.ca does not verify licences, permits, insurance, vehicle compatibility, towing capacity, roadworthiness, waterworthiness, registration, safety certificates, or legal compliance.

ToyRental.ca may remove or restrict any transportation-related listing where ToyRental.ca believes the risk is unacceptable.

20. Higher-Risk Tools, Equipment, Machinery, and Power Items

Tools, power equipment, machinery, generators, lifting equipment, access equipment, heating equipment, electrical equipment, cutting equipment, and similar items may carry serious risk.

ToyRental.ca may allow these items only where the listing is accurate, lawful, safe, and properly disclosed.

Hosts must disclose known safety requirements, operating requirements, required experience, required safety equipment, known defects, missing parts, and limitations.

Renters must not request, accept, transport, operate, or use these items unless they are competent, properly trained, properly equipped, and legally permitted to do so.

ToyRental.ca may remove or restrict higher-risk listings at any time.

21. Child-Related Items, Toys, Games, and Party Rentals

Child-related items, toys, games, inflatables, party rentals, event items, and entertainment items must be listed and used with extra caution.

Hosts must disclose age limits, weight limits, capacity limits, supervision requirements, setup requirements, anchoring requirements, weather restrictions, safety rules, known defects, and missing parts where applicable.

Renters are responsible for proper setup, adult supervision, safe use, safe location, safe weather conditions, and compliance with all instructions and safety rules.

Users must not list or rent child-related items that are recalled, broken, unsafe, missing required safety parts, unsanitary, or inappropriate for rental use.

22. Event, Venue, and Commercial Use Restrictions

Some rentals may be used at events, venues, public spaces, job sites, commercial locations, schools, parks, roads, water areas, or private properties that have rules, permits, insurance requirements, or restrictions.

Hosts should disclose known restrictions and requirements.

Renters are responsible for obtaining any required permission, permit, licence, insurance, venue approval, property owner approval, or event approval.

ToyRental.ca is not responsible for venue refusal, permit denial, event cancellation, site suitability, inspection failure, bylaw enforcement, fines, tickets, property damage, or unsafe event use.

23. Services Are Restricted

ToyRental.ca is primarily intended for item rentals, not personal services, labour services, professional services, adult services, financial services, medical services, legal services, transport services, childcare services, security services, or other regulated services.

Users must not use ToyRental.ca to advertise or arrange services unless ToyRental.ca specifically permits the service category.

ToyRental.ca may remove service-related listings where the listing creates legal, licensing, safety, insurance, employment, tax, or platform risk.

24. Misleading, Deceptive, or Fraudulent Activity

Users must not use ToyRental.ca for fraud, scams, deception, manipulation, or dishonest activity.

Prohibited conduct includes, without limitation:

• Posting fake listings.
• Posting listings for items that do not exist.
• Using fake photos.
• Misrepresenting ownership.
• Misrepresenting item condition.
• Misrepresenting price or availability.
• Taking deposits without intending to provide the item.
• Submitting fake booking requests.
• Making false damage claims.
• Making false theft claims.
• Submitting false reports about another user.
• Using fake payment confirmations.
• Requesting payment through suspicious or unsafe methods.
• Creating duplicate accounts to avoid reviews, restrictions, or enforcement.
• Coordinating with another user to manipulate bookings, reviews, credits, refunds, or platform fees.

ToyRental.ca may suspend or terminate accounts involved in suspected fraud and may cooperate with lawful investigations.

25. Payment, Deposit, and Rental Money Conduct

ToyRental.ca does not collect, hold, manage, release, guarantee, or refund rental money between hosts and renters.

Hosts and renters must handle rental payments, deposits, damage deposits, security deposits, late fees, cleaning fees, delivery fees, repair charges, replacement charges, and other rental-related amounts directly with each other.

Users must not:

• Misrepresent rental payment terms.
• Misrepresent deposit terms.
• Claim ToyRental.ca is holding rental money when it is not.
• Claim ToyRental.ca guarantees rental payments, deposits, damage, theft, loss, or refunds.
• Use ToyRental.ca to process fraudulent payments.
• Send fake payment screenshots or false payment confirmations.
• Pressure users into unsafe or suspicious payment methods.
• Use payment disputes, chargebacks, or refund requests abusively.

ToyRental.ca may take platform action for payment-related misconduct, but ToyRental.ca does not act as a collection agency, payment guarantor, escrow agent, insurer, court, arbitrator, or mediator.

26. Off-Platform Conduct and Circumvention

ToyRental.ca may take action for off-platform conduct where the conduct is connected to ToyRental.ca, another ToyRental.ca user, a ToyRental.ca listing, a ToyRental.ca booking request, platform safety, platform trust, or platform integrity.

Users must not use ToyRental.ca to identify or contact users for fraud, harassment, threats, scams, unsafe rentals, illegal activity, spam, or policy avoidance.

If ToyRental.ca charges platform fees for certain features, users must not use the platform to evade ToyRental.ca fees, manipulate booking records, bypass safety steps, or avoid required policy acceptance.

ToyRental.ca may restrict accounts that repeatedly attempt to move activity off-platform in a way that creates safety, fraud, support, or enforcement risk.

27. Messaging Rules

ToyRental.ca messaging must be used respectfully, lawfully, and for legitimate platform-related communication.

Users must not send messages that are:

• Threatening.
• Harassing.
• Abusive.
• Discriminatory.
• Hateful.
• Sexual or explicit.
• Fraudulent.
• Misleading.
• Spam.
• Phishing.
• Containing malware or suspicious links.
• Promoting prohibited items or services.
• Encouraging unlawful or unsafe activity.
• Sharing another person’s private information without permission.

ToyRental.ca may access, review, store, moderate, or use messages for support, safety, security, fraud prevention, dispute review, policy enforcement, legal compliance, and platform operation.

28. Harassment, Threats, Abuse, and Discrimination

Users must not harass, threaten, intimidate, abuse, stalk, exploit, shame, degrade, or discriminate against another user or any other person.

Prohibited conduct includes, without limitation:

• Threats of harm.
• Threats of property damage.
• Repeated unwanted messages.
• Abusive language.
• Hate speech.
• Discriminatory refusal or treatment based on protected characteristics.
• Sexual harassment.
• Doxxing or posting private information.
• Retaliation for reviews, reports, cancellations, disputes, or support requests.
• Using ToyRental.ca to continue disputes outside the platform in an abusive way.

ToyRental.ca may suspend or terminate accounts involved in harassment, threats, abuse, discrimination, or unsafe conduct.

29. Privacy and Personal Information Rules

Users must respect the privacy of other users.

Users must not:

• Post another person’s personal information without permission.
• Share private messages publicly without a legitimate reason.
• Upload another person’s identification documents.
• Post another person’s address, phone number, email, workplace, school, or private details without permission.
• Use personal information obtained through ToyRental.ca for spam, harassment, fraud, marketing, scraping, sale, or unrelated purposes.
• Collect user information using bots, scraping tools, scripts, or automated methods.

Users should be careful when sharing pickup addresses, phone numbers, payment details, identification, schedules, or private information with other users.

30. Reviews and Ratings Rules

Reviews and ratings must be honest, relevant, and based on real rental experiences.

Users must not post reviews or ratings that are:

• Fake.
• Misleading.
• Retaliatory.
• Threatening.
• Abusive.
• Discriminatory.
• Defamatory.
• Unrelated to the rental experience.
• Based on a rental that did not involve the reviewer.
• Paid for, incentivized, or manipulated without disclosure.
• Containing private information.
• Designed to manipulate ratings, rankings, trust, or search results.

ToyRental.ca may remove, hide, restrict, or moderate reviews that violate platform policies.

31. Reports and Abuse of Reporting Tools

Users may report listings, users, messages, reviews, safety concerns, fraud, theft, damage, prohibited items, harassment, or policy violations.

Users must not abuse reporting tools by:

• Submitting false reports.
• Submitting misleading reports.
• Reporting competitors in bad faith.
• Reporting another user as retaliation.
• Submitting altered screenshots or documents.
• Repeatedly reporting the same issue without new information.
• Using reports to pressure ToyRental.ca into refunding, crediting, banning, or punishing another user without a proper basis.

ToyRental.ca may take action against users who misuse reporting, support, refund, or moderation tools.

32. Safety and Proper Use Requirements

Users are responsible for safety.

Hosts are responsible for listing only safe, lawful, properly described, and properly maintained items.

Renters are responsible for confirming that they can safely and lawfully transport, operate, use, supervise, store, and return rented items.

Users must not:

• Use an item while impaired, distracted, untrained, unqualified, or unable to safely operate it.
• Use an item without required licences, permits, training, supervision, or safety equipment.
• Ignore manufacturer instructions, warning labels, host instructions, safety rules, or laws.
• Remove, disable, bypass, or alter safety features.
• Use an item in unsafe weather, unsafe conditions, unsafe venues, or unsafe locations.
• Overload, misuse, modify, dismantle, abuse, or use an item for an unintended purpose.
• Allow unauthorized people or minors to use items where unsafe, unlawful, or prohibited.

ToyRental.ca is not responsible for injury, death, property damage, item damage, unsafe use, improper use, lack of instruction, lack of training, lack of supervision, or user negligence.

33. Damage, Theft, Loss, and Non-Return Conduct

Hosts accept the risk that items may be damaged, lost, stolen, returned late, returned dirty, returned incomplete, or not returned.

Renters are responsible for the possession, care, custody, control, transportation, use, storage, and return of items they rent.

Users must not:

• Keep an item beyond the agreed rental period without permission.
• Hide, sell, pawn, transfer, sub-rent, abandon, or refuse to return an item.
• Return an item with missing parts or accessories without disclosing the issue.
• Hide damage from the host.
• Make false damage claims.
• Make false theft claims.
• Use ToyRental.ca to avoid responsibility for damage, theft, loss, late return, missing parts, or non-return.

ToyRental.ca may take platform action, but ToyRental.ca does not guarantee recovery of items, money, deposits, repair costs, replacement costs, lost income, or damages.

34. Spam, Scraping, Bots, and Technical Abuse

Users must not interfere with ToyRental.ca’s operation, security, data, users, or systems.

Users must not:

• Send spam or mass unsolicited messages.
• Use bots, scrapers, crawlers, scripts, or automated tools without written permission.
• Harvest user information, listings, emails, phone numbers, prices, locations, or photos.
• Upload malware, viruses, harmful code, phishing links, or suspicious files.
• Attempt unauthorized access to accounts, systems, databases, servers, or admin tools.
• Interfere with security features, rate limits, CSRF protections, login protections, or access controls.
• Reverse engineer, copy, clone, frame, or misuse the platform.
• Overload, disrupt, damage, or impair ToyRental.ca.

ToyRental.ca may block, rate limit, suspend, terminate, report, or take technical and legal action against users who abuse the platform.

35. Intellectual Property Complaints

Users must respect intellectual property rights.

Users must not upload, post, list, advertise, or use content, photos, logos, brand names, descriptions, manuals, files, or media that they do not have permission to use.

ToyRental.ca may remove content or restrict accounts where ToyRental.ca receives an intellectual property complaint or believes content infringes another person’s rights.

Intellectual property complaints should include enough information for ToyRental.ca to identify the content, understand the complaint, and contact the reporting party.

36. Moderator and Admin Discretion

ToyRental.ca may use moderators, administrators, automated tools, manual review, user reports, platform records, and third-party information to enforce this policy.

ToyRental.ca may take action even if a specific item or conduct is not named in this policy, where ToyRental.ca believes the item or conduct creates unacceptable risk or violates the purpose of these rules.

ToyRental.ca may consider:

• User safety.
• Legal risk.
• Insurance risk.
• Fraud risk.
• Payment risk.
• Platform integrity.
• User complaints.
• Past conduct.
• Severity of the issue.
• Repeated violations.
• Whether the user cooperates with support.
• Whether the listing or conduct could harm users, ToyRental.ca, or the public.

ToyRental.ca is not required to provide warnings before taking action.

37. Enforcement Actions

ToyRental.ca may take one or more enforcement actions if ToyRental.ca believes a user, listing, review, message, booking, payment issue, or activity violates this policy or creates risk.

Enforcement actions may include, without limitation:

• No action.
• Requesting more information.
• Issuing a warning.
• Editing or requiring changes to a listing.
• Hiding a listing.
• Removing a listing.
• Restricting a listing category.
• Reducing listing visibility.
• Removing photos or media.
• Removing messages or reviews.
• Blocking messages.
• Restricting booking features.
• Restricting payment-related features.
• Restricting account access.
• Suspending an account.
• Terminating an account.
• Cancelling credits or promotional benefits where permitted.
• Denying refunds or credits where permitted.
• Preserving records.
• Reporting conduct to service providers, payment processors, law enforcement, regulators, or legal authorities where appropriate.

ToyRental.ca’s enforcement decisions are final, subject to applicable law.

38. Appeals and Review Requests

A user may contact ToyRental.ca support to ask for review of an enforcement action.

A review request should include:

• The user’s account email.
• The listing, message, review, booking, or account action involved.
• A clear explanation of why the user believes the action should be reconsidered.
• Any relevant documents, photos, screenshots, receipts, or supporting information.

ToyRental.ca may approve, deny, partially grant, or decline to review an appeal. ToyRental.ca is not required to restore listings, accounts, reviews, messages, credits, or platform access.

39. User Reports Do Not Guarantee Action

ToyRental.ca may review user reports, but ToyRental.ca does not guarantee that any report will result in action.

ToyRental.ca does not guarantee that it will investigate every report, contact every user, remove every listing, suspend every account, resolve every dispute, recover money, recover property, issue credits, issue refunds, or make a finding about fault.

Emergencies, crimes, threats, thefts, accidents, injuries, dangerous situations, or urgent safety concerns should be reported to emergency services, law enforcement, insurers, legal advisors, or other appropriate authorities.

40. No Waiver of ToyRental.ca Rights

ToyRental.ca’s decision not to remove a listing, not to restrict a user, not to respond to a report, or not to enforce a rule in one situation does not waive ToyRental.ca’s right to enforce any rule later or in another situation.

ToyRental.ca may update, interpret, apply, or enforce this policy at its discretion, subject to applicable law.

41. Changes to This Policy

ToyRental.ca may update this Community Guidelines and Prohibited Items Policy from time to time.

When we update this policy, we will change the “Last Updated” date at the top of this page.

ToyRental.ca may provide additional notice or require renewed acceptance for material changes.

Your continued use of ToyRental.ca after an updated policy is posted means you accept the updated policy. If you do not agree with the updated policy, you must stop using ToyRental.ca.

42. Contact Information

Questions, reports, or review requests about this policy may be sent to:

Do not use ToyRental.ca support for emergencies. For emergencies, crimes, threats, thefts, injuries, accidents, or immediate danger, contact emergency services, law enforcement, medical professionals, insurers, legal advisors, or other appropriate authorities.

43. User Acceptance

By creating an account, posting a listing, requesting a rental, approving a rental, sending a message, leaving a review, submitting a report, paying a ToyRental.ca fee, or otherwise using ToyRental.ca, you confirm that:

• You have read this Community Guidelines and Prohibited Items Policy.
• You understand this Community Guidelines and Prohibited Items Policy.
• You agree to this Community Guidelines and Prohibited Items Policy.
• You are at least 18 years old.
• You will not list, request, rent, advertise, promote, arrange, or facilitate prohibited items or prohibited services.
• You will use ToyRental.ca honestly, safely, respectfully, and lawfully.
• You understand that ToyRental.ca may remove listings, restrict features, suspend accounts, terminate accounts, or take other platform action where ToyRental.ca believes it is appropriate.
• You understand that ToyRental.ca is not a rental company, insurer, payment holder, mediator, arbitrator, court, or party to rental agreements between users.