Effective Date: June 19, 2026
Last Updated: June 19, 2026
ToyRental.ca respects your privacy. This Privacy Policy explains how ToyRental.ca collects, uses, discloses, stores, protects, retains, and manages personal information when you access or use ToyRental.ca.
This Privacy Policy applies to ToyRental.ca, including our website, mobile-friendly website, user accounts, listings, booking request tools, messaging tools, review tools, support tools, payment-related tools, email communications, administrative tools, and all other services, features, pages, forms, content, and functionality made available through ToyRental.ca.
In this Privacy Policy, “ToyRental.ca,” “we,” “us,” and “our” means ToyRental.ca and its owners, operators, administrators, contractors, service providers, affiliates, successors, and assigns.
“User,” “you,” and “your” means any person who visits, browses, accesses, creates an account, posts a listing, requests a rental, approves a rental, sends messages, pays a ToyRental.ca fee, contacts support, submits content, or otherwise uses ToyRental.ca.
By accessing or using ToyRental.ca, creating an account, posting a listing, requesting a rental, approving a rental, sending a message, paying a ToyRental.ca fee, or submitting information to us, you agree to this Privacy Policy.
If you do not agree with this Privacy Policy, do not use ToyRental.ca.
ToyRental.ca is based in Ontario, Canada. We aim to handle personal information in a manner consistent with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act where applicable.
We are committed to collecting only the information reasonably needed to operate, protect, improve, and support ToyRental.ca; explaining why information is collected; using information for reasonable platform-related purposes; protecting information with reasonable safeguards; and allowing users to contact us about privacy questions, access requests, correction requests, deletion requests, and privacy concerns.
This Privacy Policy is intended to be read together with our Terms of Use, Refund and Credit Policy, Safety and Risk Policy, Community Guidelines, and any other policies posted on ToyRental.ca.
ToyRental.ca is an online advertising, listing, communication, booking request, and connection platform. Users post listings, request rentals, message each other, and arrange rentals directly with each other.
Some information you provide may be visible to other users or the public, including listing photos, listing descriptions, prices, availability, general location, display name, reviews, ratings, and public profile details.
Messages sent through ToyRental.ca are not guaranteed to be private from ToyRental.ca. We may access, store, review, moderate, or use platform messages for support, safety, security, fraud prevention, dispute review, legal compliance, policy enforcement, and platform operation.
Do not post or send information through ToyRental.ca that you do not want shared with other users or used for platform-related purposes.
For the purpose of this Privacy Policy:
ToyRental.ca may collect personal information directly from users, automatically through platform use, from other users, from service providers, and from records created through use of the platform.
The information we collect depends on how you use ToyRental.ca.
When you create or manage an account, we may collect:
We may use account information to create accounts, verify email addresses, authenticate users, display profile information, allow platform features, send service communications, prevent abuse, enforce policies, and provide support.
When a host creates, edits, publishes, manages, or deletes a listing, we may collect:
Listing information may be public or visible to other users. This may include listing photos, descriptions, prices, availability, general location, host display name, host rating, and other listing details.
Do not include personal information in a listing that you do not want other users or the public to see.
ToyRental.ca may collect, use, store, and display location information to help users find nearby listings, calculate distance, show listings by city or region, improve search results, prevent fraud, and operate location-based features.
Location information may include:
Listing locations may be displayed approximately or specifically depending on how the platform feature is designed and what information the host provides.
Hosts should avoid publicly posting exact pickup addresses unless they are comfortable doing so. Pickup addresses and detailed meeting locations should generally be shared only when necessary and only with appropriate caution.
Users may control certain browser or device location permissions through their browser or device settings.
When users request, approve, decline, cancel, complete, or manage a booking through ToyRental.ca, we may collect:
Booking information is used to operate booking tools, show booking status, support messages, process ToyRental.ca fees, provide support, maintain platform records, enforce policies, prevent fraud, and improve ToyRental.ca.
ToyRental.ca does not collect, hold, manage, release, or refund rental money between hosts and renters. Rental payments, deposits, damage deposits, security deposits, late fees, cleaning fees, delivery fees, repair costs, replacement costs, and other rental-related amounts are handled directly between users.
ToyRental.ca may charge platform fees, booking fees, connection fees, administrative fees, listing fees, featured listing fees, subscription fees, advertising fees, promotional fees, or other platform-related fees.
If you pay a ToyRental.ca fee, payment may be processed by a third-party payment processor.
ToyRental.ca may collect or receive payment-related records, including:
ToyRental.ca does not intentionally collect or store full credit card numbers, full debit card numbers, card security codes, or complete payment credentials. Those details are handled by the payment processor, where applicable.
Payment processors may collect, use, store, and process payment information according to their own terms, privacy policies, security practices, and legal obligations.
ToyRental.ca may provide messaging tools so users can communicate about listings, booking requests, rental details, pickup, return, questions, and support issues.
When you use messaging, we may collect:
Messages are not guaranteed to be private from ToyRental.ca. We may access, review, store, moderate, use, or disclose messages where reasonably necessary for platform operation, support, safety, fraud prevention, dispute review, policy enforcement, legal compliance, security, or protection of users, ToyRental.ca, or the public.
Users should not send sensitive personal information through messages unless they choose to do so at their own risk.
Users should not send passwords, full payment card numbers, banking passwords, social insurance numbers, medical information, private documents, or other highly sensitive information through ToyRental.ca messages.
ToyRental.ca may allow users to leave reviews and ratings about listings, hosts, renters, or rental experiences.
When users submit reviews or ratings, we may collect:
Reviews and ratings may be visible to other users or the public.
Do not include personal information, private information, confidential information, threats, harassment, or inappropriate content in reviews.
If you contact ToyRental.ca support, report a user, report a listing, report a message, request a refund or credit, submit a complaint, or respond to a moderation inquiry, we may collect:
We may use this information to respond to support requests, investigate complaints, enforce policies, protect users, prevent fraud, improve the platform, comply with legal obligations, and maintain records.
When you access or use ToyRental.ca, we may automatically collect technical information, including:
Technical information may be used to operate the platform, maintain security, prevent fraud, diagnose errors, improve performance, understand platform usage, prevent abuse, enforce rate limits, protect accounts, and improve user experience.
ToyRental.ca may use cookies, session storage, local storage, pixels, tags, log files, and similar technologies to operate and improve the platform.
These technologies may be used to:
Some cookies or similar technologies are necessary for ToyRental.ca to function. If you disable cookies, some features may not work properly.
Where required, ToyRental.ca may provide additional cookie notices, consent tools, or settings.
ToyRental.ca may receive information about you from other users.
For example, another user may:
We may use this information for platform operation, support, safety, fraud prevention, moderation, dispute review, legal compliance, and policy enforcement.
ToyRental.ca may receive information from third parties and service providers where reasonably needed to operate, protect, support, or improve the platform.
This may include information from:
Third-party services may have their own privacy policies, terms, security practices, and legal obligations.
ToyRental.ca is not designed to collect highly sensitive personal information.
Users should not upload, post, or send highly sensitive information unless it is necessary and they understand the risk.
Sensitive information may include:
If ToyRental.ca later offers optional verification features that require identity documents or similar sensitive information, ToyRental.ca may provide additional notices, consent language, retention rules, and security measures for that feature.
ToyRental.ca may use personal information for the following purposes:
By providing personal information to ToyRental.ca or using ToyRental.ca, you consent to the collection, use, disclosure, and retention of personal information as described in this Privacy Policy.
Consent may be express or implied, depending on the circumstances and applicable law.
Examples of consent may include:
You may withdraw consent in some circumstances by contacting ToyRental.ca. However, withdrawing consent may limit or prevent your ability to use some or all platform features.
ToyRental.ca may continue to use or retain certain information where permitted or required by law, including for legal compliance, dispute resolution, fraud prevention, safety, accounting, security, enforcement, or legitimate business records.
Some information may be visible to other users or the public as part of normal platform operation.
Public or user-visible information may include:
Certain information may be visible only to users involved in a booking, message thread, transaction, or support matter.
Users are responsible for the information they choose to post, upload, send, or disclose to other users.
ToyRental.ca may share information with other users where necessary to operate platform features.
For example, we may share:
Users should use caution when sharing personal information with other users. ToyRental.ca is not responsible for how another user uses information that you choose to share with them, except where required by law.
ToyRental.ca may share personal information with service providers who help us operate, protect, support, or improve the platform.
Service providers may include:
We expect service providers to use information only for the services they provide to ToyRental.ca, subject to their agreements, policies, and legal obligations.
ToyRental.ca may use or disclose personal information where we reasonably believe it is necessary or appropriate to:
ToyRental.ca may disclose, transfer, or assign personal information in connection with a business transaction or proposed business transaction.
This may include a merger, acquisition, sale, financing, reorganization, restructuring, bankruptcy, transfer of assets, transfer of platform operations, change of control, or similar transaction.
If personal information is transferred as part of a business transaction, the receiving party may use the information in accordance with this Privacy Policy or another policy provided to users, subject to applicable law.
ToyRental.ca does not sell items listed by users and does not sell rental transactions between users.
ToyRental.ca does not collect or manage rental money between hosts and renters.
ToyRental.ca may use service providers for normal platform operations, analytics, payment processing for ToyRental.ca fees, email delivery, hosting, maps, security, and support.
If ToyRental.ca ever introduces advertising, data-sharing, or marketing practices that require additional consent or notice, ToyRental.ca may provide additional privacy notices, settings, or consent tools where required.
ToyRental.ca may use service providers located in Canada, the United States, or other jurisdictions.
Personal information may be processed, stored, accessed, or transferred outside your province, territory, or country.
When personal information is processed or stored outside your jurisdiction, it may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, regulators, or government authorities.
By using ToyRental.ca, you understand that your information may be processed or stored outside Ontario or Canada where service providers are located or operate.
ToyRental.ca may send service-related emails and notifications, including:
Service-related emails are part of operating ToyRental.ca. You may not be able to opt out of essential service-related communications while maintaining an active account.
ToyRental.ca may also send marketing or promotional emails where permitted by law. Where required, marketing emails will identify ToyRental.ca and include an unsubscribe mechanism.
You may unsubscribe from marketing emails using the unsubscribe method provided in the email or by contacting ToyRental.ca support. Even if you unsubscribe from marketing emails, you may still receive service-related communications.
ToyRental.ca may use analytics tools to understand how users interact with the platform, improve performance, improve search results, diagnose errors, improve user experience, prevent abuse, and make business decisions.
Analytics information may include:
Where possible and appropriate, ToyRental.ca may use aggregated or de-identified information for analytics, reporting, platform improvement, business planning, and safety improvements.
ToyRental.ca uses reasonable physical, technical, and administrative safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.
Safeguards may include:
No website, database, email system, payment system, hosting service, or internet transmission is completely secure. ToyRental.ca cannot guarantee absolute security.
Users are responsible for choosing strong passwords, keeping login information confidential, using secure devices, logging out of shared devices, and notifying ToyRental.ca if they believe their account has been compromised.
If ToyRental.ca becomes aware of a privacy breach or security incident involving personal information, ToyRental.ca may investigate and take steps that we consider appropriate in the circumstances.
Depending on the nature of the incident and applicable law, steps may include:
ToyRental.ca may delay or limit notice where permitted or required by law, including where notice could compromise an investigation, security, legal process, or public safety.
ToyRental.ca retains personal information only as long as reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.
Retention periods may depend on:
ToyRental.ca may retain certain information after account closure, listing removal, booking completion, or deletion request where needed for legal compliance, safety, fraud prevention, dispute resolution, payment records, tax or accounting records, enforcement, security, backups, audit purposes, or legitimate business purposes.
Users may request account deactivation or deletion by contacting ToyRental.ca support.
Deactivation may disable account access or public visibility while allowing ToyRental.ca to retain records where necessary.
Deletion may remove or anonymize certain account information, subject to legal, operational, safety, fraud prevention, dispute, accounting, backup, and enforcement needs.
Some information may not be fully deleted, including:
ToyRental.ca may need to verify your identity before processing an account access, correction, deactivation, or deletion request.
Users may request access to their personal information or request correction of inaccurate or incomplete personal information by contacting ToyRental.ca.
ToyRental.ca may ask for information to verify your identity before responding.
ToyRental.ca may refuse, limit, or redact access where permitted or required by law, including where disclosure would reveal another person’s personal information, confidential business information, security information, legal privilege, investigation records, fraud prevention information, or information that cannot be disclosed for legal reasons.
If ToyRental.ca cannot provide access or make a requested correction, we may explain the reason where appropriate and where permitted by law.
Users are responsible for keeping their account information accurate, complete, and current.
Users should update their email address, phone number, location, profile information, listing information, availability, pricing, and other account details when they change.
ToyRental.ca is not responsible for issues caused by inaccurate, outdated, incomplete, or misleading information provided by users.
ToyRental.ca is intended for users who are at least 18 years old.
Minors may not create accounts, post listings, request rentals, approve rentals, pay ToyRental.ca fees, or enter rental arrangements through ToyRental.ca.
ToyRental.ca does not knowingly allow minors to create accounts or use rental-related features.
If ToyRental.ca learns that an account was created by a minor, ToyRental.ca may suspend or delete the account and related information, subject to legal, safety, security, fraud prevention, dispute, accounting, and enforcement needs.
If you believe a minor has created an account or provided personal information to ToyRental.ca, contact ToyRental.ca support.
Users are responsible for the information they choose to post, upload, send, or share through ToyRental.ca.
Users should be careful when sharing:
ToyRental.ca is not responsible for another user’s misuse of information that you choose to share with that user, except where required by law.
Some public pages on ToyRental.ca may be indexed by search engines or shared outside ToyRental.ca.
Public listings, public profiles, public reviews, and other public content may appear in search engine results or be copied, cached, screenshotted, or shared by others.
ToyRental.ca may not be able to remove information from search engines, third-party websites, cached pages, screenshots, archives, or copies controlled by others.
ToyRental.ca may contain links to third-party websites, services, maps, payment processors, social media pages, or other external resources.
ToyRental.ca is not responsible for the privacy practices, content, security, terms, policies, or actions of third-party websites or services.
Users should review the privacy policies and terms of third-party services before using them or providing personal information to them.
ToyRental.ca may use manual or automated tools to help detect fraud, spam, abuse, unsafe conduct, prohibited listings, suspicious activity, payment issues, duplicate accounts, policy violations, and security risks.
These tools may use account information, technical information, listing information, booking information, message information, payment records, user reports, and platform activity.
ToyRental.ca may restrict, suspend, terminate, or review accounts, listings, messages, reviews, or bookings based on fraud prevention, safety, security, moderation, or policy enforcement concerns.
ToyRental.ca may create, use, disclose, or retain aggregated or de-identified information that does not reasonably identify a specific individual.
Aggregated or de-identified information may be used for:
ToyRental.ca will take reasonable steps not to use aggregated or de-identified information to identify a user unless permitted by law, needed for safety or security, or required to investigate fraud, misuse, or legal compliance.
Some browsers may send “Do Not Track” signals or similar privacy signals.
ToyRental.ca may not respond to all browser-based “Do Not Track” signals because there is no single consistent industry standard for how such signals should be interpreted.
Users may control certain tracking, cookies, and permissions through their browser, device, and privacy settings.
ToyRental.ca is operated from Ontario, Canada and is primarily intended for users in Canada unless ToyRental.ca states otherwise.
If you access ToyRental.ca from outside Canada, you understand that your information may be collected, used, disclosed, processed, and stored in Canada or other jurisdictions where ToyRental.ca or its service providers operate.
You are responsible for complying with laws that apply to you in your location.
ToyRental.ca may update this Privacy Policy from time to time.
When we update this Privacy Policy, we will change the “Last Updated” date at the top of this page.
ToyRental.ca may provide additional notice or require renewed acceptance for material changes.
Your continued use of ToyRental.ca after an updated Privacy Policy is posted means you accept the updated Privacy Policy. If you do not agree with the updated Privacy Policy, you must stop using ToyRental.ca.
Questions, requests, or complaints about this Privacy Policy or ToyRental.ca’s handling of personal information may be sent to:
ToyRental.ca Privacy OfficerPlease include enough information for us to understand and respond to your request. We may need to verify your identity before responding to certain privacy requests.
By creating an account, posting a listing, requesting a rental, approving a rental, sending a message, paying a ToyRental.ca fee, contacting support, submitting content, or otherwise using ToyRental.ca, you confirm that: