Legal Centre | ToyRental.ca

ToyRental.ca Policies, Notices, and User Rules

Important Legal Information

ToyRental.ca is a Canadian person-to-person rental platform. We provide tools for users to advertise items, request rentals, communicate, and arrange rentals directly with each other. ToyRental.ca is not a rental company, does not provide insurance, and does not collect or manage rental money between hosts and renters.

Important: By using ToyRental.ca, creating an account, posting a listing, requesting a rental, approving a rental, sending messages, or paying a ToyRental.ca fee, you agree to the policies that apply to your use of the platform. Rentals are arranged directly between users and are done at each user’s own risk.

Core Platform Policies

These policies apply broadly to all users of ToyRental.ca.

The main rules for using ToyRental.ca, including account rules, platform role, limitations of liability, user risk, no insurance, and user responsibilities.

Explains how ToyRental.ca collects, uses, stores, shares, protects, and retains personal information.

Refund and Credit Policy

Explains ToyRental.ca fee refunds, platform credits, rare refund situations, and why rental money disputes are handled directly between users.

Safety and Risk Policy

Explains user safety responsibilities, assumption of risk, no insurance, item use risks, injury risks, damage risks, and rental safety expectations.

Marketplace Disclaimer

Explains ToyRental.ca’s role as a marketplace only, confirms that ToyRental.ca is not a party to owner/renter rental agreements, and outlines user responsibilities for payments, deposits, item condition, safety, legal compliance, insurance, damage, loss, theft, refunds, and disputes.

Rental Rules and User Responsibilities

These policies apply when users list, request, approve, or complete rentals.

Community Guidelines and Prohibited Items Policy

Explains prohibited listings, prohibited conduct, moderation rules, unsafe items, recalled items, fake listings, harassment, fraud, and platform enforcement.

Host Responsibilities Policy

Explains what hosts are responsible for when listing and renting their items, including safety, condition, instructions, deposits, insurance, and disputes.

Rental Agreement Notice

Explains that rental agreements are directly between the host and renter, not ToyRental.ca, and that users must agree on their own rental terms.

Additional Platform Notices

These pages provide extra detail about specific platform issues.

Payment and Platform Fee Disclosure

Explains ToyRental.ca platform fees, what they are for, what they are not, and how they differ from rental money paid directly between users.

Cancellation Policy

Explains host cancellations, renter cancellations, expired requests, no-shows, weather issues, and how cancellation issues affect ToyRental.ca fees.

Dispute Resolution Policy

Explains how users can report problems and what ToyRental.ca may or may not do when there is a dispute between users.

Product Safety and Recall Notice

Explains that hosts must not list recalled, unsafe, defective, dangerous, illegal, or prohibited items.

Privacy, Support, and Accessibility

These pages explain privacy tools, support limits, and accessibility information.

Cookie Policy

Explains cookies, sessions, login tools, analytics, location preferences, security tools, and similar technologies.

Contact and Support Policy

Explains what ToyRental.ca support can help with, what support cannot do, and when users should contact emergency services, police, insurers, or legal advisors.

Accessibility Statement

Explains ToyRental.ca’s accessibility goals and how users can report accessibility issues.

Platform Notice

ToyRental.ca provides online platform tools only. Hosts and renters arrange rentals directly with each other.

ToyRental.ca does not own, inspect, test, certify, insure, deliver, maintain, repair, operate, supervise, or guarantee any item listed on the platform.

ToyRental.ca does not collect, hold, manage, release, guarantee, or refund rental money between hosts and renters. ToyRental.ca does not provide insurance of any kind.

Need help?

For platform support, contact ToyRental.ca. For emergencies, crimes, threats, injuries, theft, or immediate danger, contact emergency services or the appropriate authorities.

Contact Support

These policies may be updated from time to time. The latest version posted on ToyRental.ca applies.