1. Introduction

ToyRental.ca is committed to working toward an accessible and usable online platform for users, visitors, hosts, renters, and support users, including people with disabilities.

This Accessibility Statement explains ToyRental.ca’s accessibility goals, current approach, feedback process, support process, limitations, and user responsibilities when using ToyRental.ca.

ToyRental.ca is an online advertising, listing, communication, booking request, and connection platform. We provide tools for users to advertise items, browse listings, request rentals, communicate, and arrange rentals directly with each other.

ToyRental.ca aims to make its website and platform features reasonably accessible, practical, readable, navigable, and usable. Accessibility is an ongoing process, and ToyRental.ca may continue improving the platform over time as features, resources, technology, and legal requirements evolve.

By using ToyRental.ca, creating an account, posting a listing, requesting a rental, approving a rental, sending a message, contacting support, or otherwise using the platform, you agree to this Accessibility Statement.

2. Relationship to Other Policies

This Accessibility Statement should be read together with ToyRental.ca’s:

• Terms of Use.
• Privacy Policy.
• Cookie Policy.
• Contact and Support Policy.
• Safety and Risk Policy.
• Community Guidelines and Prohibited Items Policy.
• Host Responsibilities Policy.
• Any other policy, warning, notice, or rule posted on ToyRental.ca.

If this Accessibility Statement conflicts with another ToyRental.ca policy, ToyRental.ca may decide which policy applies based on the circumstances, applicable law, user safety, platform integrity, and the purpose of the policy.

Nothing in this statement limits any legal right or legal obligation that cannot be waived, limited, or excluded under applicable law.

3. Accessibility Commitment

ToyRental.ca aims to provide an online platform that is reasonably accessible to users with a range of abilities, devices, browsers, and assistive technologies.

ToyRental.ca’s accessibility goals include:

• Providing clear page structure.
• Using readable text where practical.
• Supporting keyboard navigation where practical.
• Using meaningful headings.
• Using descriptive links where practical.
• Providing alt text or meaningful labels for important images where practical.
• Making forms understandable where practical.
• Using labels, instructions, and error messages for important forms where practical.
• Maintaining reasonable colour contrast where practical.
• Supporting mobile and responsive layouts where practical.
• Supporting screen readers and assistive technologies where practical.
• Providing a way for users to report accessibility barriers.
• Reviewing accessibility feedback and making improvements where appropriate and feasible.

ToyRental.ca does not guarantee that every page, feature, file, message, listing, image, user-uploaded item, third-party service, or older platform component will be fully accessible at all times.

4. Accessibility Is an Ongoing Process

Accessibility is not a one-time task. ToyRental.ca may update, test, redesign, improve, or replace features as the platform grows.

Accessibility improvements may include:

• Improving page headings and structure.
• Improving form labels.
• Improving error messages.
• Improving keyboard navigation.
• Improving mobile usability.
• Improving colour contrast.
• Improving button and link labels.
• Improving image descriptions.
• Improving account, listing, booking, messaging, and checkout flows.
• Improving support and contact options.
• Improving compatibility with assistive technologies.
• Fixing accessibility barriers reported by users where appropriate and feasible.

ToyRental.ca may prioritize accessibility improvements based on severity, user impact, safety, technical feasibility, platform resources, legal requirements, and business needs.

5. Website Features Covered

This Accessibility Statement applies to ToyRental.ca’s own website and platform features, including:

• Public pages.
• Legal policy pages.
• Registration and login pages.
• Account dashboard pages.
• Listing search and browse pages.
• Listing detail pages.
• Listing creation and editing forms.
• Booking request pages.
• Booking details pages.
• Messaging pages.
• Review and rating features.
• Contact and support forms.
• Payment and checkout-related pages controlled by ToyRental.ca.
• Admin or moderator pages where applicable.

Some parts of ToyRental.ca may use third-party services, embedded tools, payment processors, map tools, email tools, analytics tools, hosting services, or other services that ToyRental.ca does not fully control.

6. Third-Party Services

ToyRental.ca may rely on third-party services for certain platform features.

Third-party services may include:

• Payment processors.
• Email delivery providers.
• Map providers.
• Location tools.
• Analytics providers.
• Hosting providers.
• Security providers.
• File storage providers.
• Embedded media or content tools.
• Customer support tools.

ToyRental.ca does not fully control the accessibility, design, content, code, policies, or functionality of third-party services.

If a third-party service creates an accessibility barrier, users may report the issue to ToyRental.ca. ToyRental.ca may review the issue and may attempt to provide assistance, an alternative, a workaround, or feedback to the provider where appropriate and feasible.

ToyRental.ca does not guarantee that third-party services will be accessible, uninterrupted, compatible with all assistive technologies, or changed in response to user feedback.

7. User-Generated Content

ToyRental.ca includes user-generated content. This may include listings, descriptions, photos, videos, documents, messages, reviews, attachments, profile information, and other content posted or uploaded by users.

ToyRental.ca does not guarantee that all user-generated content will be accessible.

Users who post content should try to make their content clear and accessible where practical.

Hosts should consider:

• Using clear listing titles.
• Writing plain-language descriptions.
• Explaining important item details in text, not only in photos.
• Describing visible defects, missing parts, safety warnings, and requirements in the listing text.
• Avoiding images of text as the only way to communicate important information.
• Using simple wording for pickup, delivery, deposit, and safety requirements.
• Responding to reasonable renter questions about listing details.

ToyRental.ca may edit, remove, restrict, or moderate user-generated content where permitted by policy, but ToyRental.ca is not required to make all user-generated content accessible.

8. Known Accessibility Limitations

ToyRental.ca may have accessibility limitations, especially while the platform is being developed, updated, tested, or expanded.

Possible limitations may include:

• User-uploaded photos may not have complete descriptions.
• User-generated listing text may be unclear or incomplete.
• Some third-party tools may not be fully accessible.
• Some maps may be difficult to use with assistive technologies.
• Some calendar or availability tools may need further accessibility improvements.
• Some image galleries may need further accessibility improvements.
• Some interactive features may not work perfectly with every assistive technology.
• Some older pages may need updates.
• Some mobile layouts may have issues on certain devices.
• Some error messages may need improvement.
• Some uploaded documents or attachments may not be accessible.

ToyRental.ca welcomes accessibility feedback and may use feedback to improve the platform where appropriate and feasible.

9. Accessibility Feedback

Users may contact ToyRental.ca to report an accessibility barrier, request assistance, or suggest an accessibility improvement.

Accessibility feedback may involve:

• A page that is difficult to read.
• A form that is difficult to complete.
• A button or link that is unclear.
• A page that does not work properly with keyboard navigation.
• A page that does not work properly with a screen reader.
• An image, listing, or document that needs a text alternative.
• A colour contrast issue.
• A mobile layout issue.
• A checkout or payment accessibility issue.
• A messaging or notification accessibility issue.
• A booking or listing accessibility issue.
• A third-party tool that creates an accessibility barrier.

ToyRental.ca may review accessibility feedback and may respond where appropriate.

ToyRental.ca does not guarantee that every requested change will be made immediately or at all, but accessibility feedback is important and may help guide future improvements.

10. How to Submit Accessibility Feedback

Accessibility feedback may be sent to:

To help ToyRental.ca review accessibility feedback, please include:

• The page or feature involved.
• The device being used.
• The browser being used.
• The assistive technology being used, if any.
• A description of the barrier.
• What you were trying to do.
• Any error message received.
• A screenshot, if helpful and safe to provide.
• Your preferred contact method, if a response is requested.

Users should not send unnecessary sensitive personal information when submitting accessibility feedback.

11. Alternative Assistance

If a user cannot access a ToyRental.ca page, form, policy, listing, or feature, the user may contact ToyRental.ca support and request reasonable assistance or an alternative format where appropriate and feasible.

Alternative assistance may include, where appropriate and feasible:

• Explaining a policy page by email.
• Providing a plain-text version of a policy.
• Helping identify where to find a page or form.
• Helping understand platform steps.
• Receiving accessibility feedback by email.
• Providing basic platform support through an alternate communication method.

ToyRental.ca does not guarantee that every feature can be provided in every alternative format.

ToyRental.ca may refuse or limit assistance where a request is unsafe, unlawful, abusive, fraudulent, technically impossible, unreasonable, outside ToyRental.ca’s role, or would compromise privacy, security, platform integrity, or another user’s rights.

12. Accessibility and Safety

Accessibility does not remove user responsibility for rental safety.

Hosts and renters remain responsible for safe, lawful, suitable, and informed rental decisions.

ToyRental.ca support may help with platform access issues, but ToyRental.ca does not inspect items, provide training, provide safety certification, provide insurance, supervise rentals, or decide whether a user can safely use an item.

Users should not rent, release, transport, operate, supervise, or use an item if they cannot do so safely and lawfully.

Users should contact appropriate professionals, support people, insurers, legal advisors, medical professionals, emergency services, or other authorities where needed.

13. Accessibility and Listings

ToyRental.ca does not guarantee that listings, items, pickup locations, delivery options, rental processes, host communications, renter communications, or user-to-user arrangements are accessible.

Hosts and renters are responsible for discussing practical needs directly with each other, including:

• Pickup accessibility.
• Delivery accessibility.
• Parking or access conditions.
• Stairs, elevators, ramps, loading areas, or site conditions.
• Item weight, size, assembly, and transport needs.
• Whether the renter can safely transport or use the item.
• Whether the host can safely release or receive the item.
• Whether the item or rental location is suitable for the user’s needs.

ToyRental.ca is not responsible for host locations, renter locations, pickup sites, delivery sites, third-party venues, private property conditions, public property conditions, parking, building access, event access, or item accessibility.

14. Accessibility and Payments

ToyRental.ca may use third-party payment processors for ToyRental.ca fees.

If a payment or checkout page creates an accessibility barrier, the user may report the issue to ToyRental.ca.

ToyRental.ca may review the issue and may attempt to provide support, a workaround, or feedback to the payment processor where appropriate and feasible.

ToyRental.ca does not fully control third-party payment processor accessibility, security, terms, privacy practices, or technical features.

15. Accessibility and Communications

ToyRental.ca may communicate with users by email, platform notifications, dashboard alerts, messages, support replies, policy pages, website notices, or other platform communication methods.

Users are responsible for keeping their account email and contact information current.

Users who need assistance accessing platform communications may contact ToyRental.ca support.

ToyRental.ca does not guarantee that all communications will be available in all formats, all languages, or all assistive technologies, but may consider reasonable requests where appropriate and feasible.

16. Compatibility

ToyRental.ca aims to support modern browsers, common devices, responsive layouts, and reasonable use with assistive technologies.

ToyRental.ca may not work properly on outdated browsers, unsupported browsers, unusual devices, heavily modified browsers, privacy extensions, blocked scripts, disabled cookies, disabled local storage, unsupported assistive technologies, or unstable internet connections.

Users are responsible for using reasonably current browsers, devices, operating systems, and assistive technologies where practical.

17. No Guarantee of Complete Accessibility

ToyRental.ca aims to improve accessibility, but does not guarantee complete accessibility, uninterrupted access, error-free operation, compatibility with every assistive technology, compatibility with every device, compatibility with every browser, or immediate correction of every accessibility issue.

ToyRental.ca may experience accessibility barriers because of technical limitations, third-party services, user-generated content, outdated content, development changes, bugs, browser differences, device differences, assistive technology differences, limited resources, or platform updates.

ToyRental.ca may review reported issues and make improvements where appropriate and feasible.

18. No Professional Advice

ToyRental.ca does not provide legal, medical, disability, accessibility consulting, occupational therapy, insurance, safety, product suitability, or professional advice.

Any accessibility information provided by ToyRental.ca is general platform information only.

Users are responsible for obtaining professional advice where appropriate.

19. Privacy and Accessibility Requests

Accessibility requests may involve personal information.

ToyRental.ca may collect, use, disclose, store, review, and retain information provided in accessibility feedback or support requests in accordance with the Privacy Policy and applicable law.

Users should not provide unnecessary sensitive information when submitting accessibility feedback.

If a request involves another user’s information, ToyRental.ca may refuse, limit, or redact information where needed to protect privacy, safety, security, legal rights, or platform integrity.

20. Abusive or Bad-Faith Requests

Users must not misuse accessibility feedback or support channels.

ToyRental.ca may limit, close, decline, or restrict requests that are abusive, threatening, harassing, fraudulent, repetitive, irrelevant, misleading, submitted in bad faith, or used to pressure, shame, defame, or retaliate against another user.

ToyRental.ca welcomes genuine accessibility feedback and may take action against abuse of support or reporting tools.

21. Changes to This Accessibility Statement

ToyRental.ca may update this Accessibility Statement from time to time.

When we update this statement, we will change the “Last Updated” date at the top of this page.

ToyRental.ca may provide additional notice or request renewed acceptance where required by law or where ToyRental.ca considers it appropriate.

Your continued use of ToyRental.ca after an updated Accessibility Statement is posted means you accept the updated statement. If you do not agree with the updated statement, you should stop using ToyRental.ca.

22. Contact Information

Accessibility feedback, requests for assistance, or questions about this Accessibility Statement may be sent to:

Do not use ToyRental.ca accessibility support for emergencies. For emergencies, crimes, threats, injuries, dangerous conditions, or immediate danger, contact emergency services, law enforcement, medical professionals, insurers, legal advisors, or other appropriate authorities.

23. User Acceptance

By accessing or using ToyRental.ca, creating an account, posting a listing, requesting a rental, approving a rental, sending a message, contacting support, submitting accessibility feedback, or otherwise using the platform, you confirm that:

• You have read this Accessibility Statement.
• You understand this Accessibility Statement.
• You agree to this Accessibility Statement.
• You understand that ToyRental.ca aims to improve accessibility over time.
• You understand that ToyRental.ca does not guarantee complete accessibility at all times.
• You understand that user-generated content and third-party services may not be fully accessible.
• You understand that ToyRental.ca may review accessibility feedback and may make improvements where appropriate and feasible.
• You understand that accessibility support is platform support only and is not emergency, medical, legal, insurance, safety, or professional advice.