ToyRental.ca Legal Policies
Effective Date: July 19, 2026
Last Updated: July 19, 2026
This Contact and Support Policy explains what ToyRental.ca support can help with, what ToyRental.ca support cannot help with, how users may contact support, how reports may be reviewed, and what users should understand before contacting ToyRental.ca about listings, bookings, messages, payments, refunds, credits, disputes, safety issues, account issues, privacy requests, or user conduct.
ToyRental.ca is an online advertising, listing, communication, booking request, and connection platform. ToyRental.ca allows users to advertise items for rent and allows other users to discover, request, and arrange rentals directly with those listing owners.
ToyRental.ca is not a rental company, emergency service, police service, medical service, insurer, insurance adjuster, lawyer, legal advisor, tax advisor, accountant, collection agency, mediator, arbitrator, court, escrow provider, payment holder, product inspector, repair provider, delivery provider, or party to rental agreements between users.
By creating an account, posting a listing, requesting a rental, approving a rental, sending a message, paying a ToyRental.ca fee, submitting a report, contacting support, requesting a refund or credit, or otherwise using ToyRental.ca, you agree to this Contact and Support Policy.
If you do not agree with this policy, do not use ToyRental.ca.
This Contact and Support Policy should be read together with ToyRental.ca’s:
If this policy conflicts with another ToyRental.ca policy, ToyRental.ca may decide which policy applies based on the circumstances, the type of issue, the fee involved, applicable law, user safety, fraud risk, privacy risk, platform integrity, and the purpose of the policy.
Nothing in this policy limits any legal right that cannot be waived, limited, or excluded under applicable law.
The most important support rules are:
For the purpose of this policy:
ToyRental.ca support may help with platform-related issues, including:
ToyRental.ca may decide, in its discretion and subject to applicable law, whether and how to respond to any support request or report.
ToyRental.ca support generally cannot and will not:
ToyRental.ca may provide platform support, but platform support is not legal representation, insurance coverage, emergency response, debt collection, mediation, arbitration, or dispute adjudication.
ToyRental.ca support is not an emergency service.
Do not use ToyRental.ca support as a substitute for emergency services, police, fire services, medical professionals, insurers, legal advisors, regulators, or other appropriate authorities.
If a situation involves immediate danger, threat, assault, injury, fire, dangerous condition, theft, fraud in progress, unsafe item, crime, stalking, harassment, non-return of valuable property, property damage, or any urgent safety issue, you should contact emergency services, law enforcement, medical professionals, fire services, insurers, legal advisors, property owners, venue operators, regulators, or other appropriate authorities immediately.
You may also report the issue to ToyRental.ca for platform review, but ToyRental.ca cannot provide emergency response and does not guarantee any specific action.
ToyRental.ca does not provide legal, insurance, tax, accounting, medical, engineering, mechanical, electrical, inspection, repair, safety, business, regulatory, or professional advice.
Any support response, article, checklist, policy, warning, tooltip, email, message, or explanation provided by ToyRental.ca is general platform information only.
Users are responsible for obtaining professional advice where appropriate.
Users should consult their own lawyer, paralegal, insurer, accountant, tax advisor, safety professional, repair professional, medical professional, law enforcement, regulator, or other appropriate professional or authority where the situation requires it.
Users may contact ToyRental.ca support through the support tools, contact forms, reporting tools, or email addresses made available on ToyRental.ca.
Support contact information may include:
ToyRental.ca SupportToyRental.ca may change support contact methods at any time.
Users should not send support requests through personal social media accounts, unrelated email addresses, public comments, reviews, or third-party websites unless ToyRental.ca expressly provides that support channel.
To help ToyRental.ca review a support request, users should include accurate and relevant information.
Depending on the issue, useful information may include:
Users should not send unnecessary sensitive information, such as full payment card numbers, banking passwords, social insurance numbers, medical records, private identification documents, or private information about another person unless specifically requested and necessary.
Users must provide accurate, complete, and truthful information when contacting ToyRental.ca support.
Users must not:
ToyRental.ca may deny requests, restrict accounts, remove content, revoke credits, suspend accounts, terminate accounts, preserve records, or take other action where support tools are abused.
ToyRental.ca may try to respond to support requests within a reasonable time, but response times are not guaranteed.
Response times may depend on:
ToyRental.ca does not guarantee same-day responses, weekend responses, holiday responses, emergency responses, or live support.
ToyRental.ca support may not be available at all times.
ToyRental.ca may offer support during limited hours, business hours, scheduled support periods, or as available.
ToyRental.ca may change support hours, support channels, support methods, response priorities, and support availability at any time.
Platform outages, maintenance, high support volume, staffing limits, technical problems, security issues, or emergencies may delay support responses.
ToyRental.ca may prioritize support requests based on risk and urgency.
Higher priority issues may include:
Prioritizing a request does not guarantee a specific outcome, refund, credit, account action, listing removal, user removal, or dispute resolution.
ToyRental.ca support may assist with account-related platform issues, including login issues, email verification, password reset, profile access, notification issues, suspected unauthorized access, account restrictions, account suspension, and account closure requests.
ToyRental.ca may require identity or account verification before making account changes or disclosing account information.
ToyRental.ca may refuse, delay, or limit account support where:
Privacy-related requests may include access requests, correction requests, deletion requests, account data questions, consent questions, privacy complaints, or questions about ToyRental.ca’s handling of personal information.
Privacy requests are governed by the Privacy Policy and applicable privacy law.
ToyRental.ca may need to verify a user’s identity before responding to privacy-related requests.
ToyRental.ca may refuse, limit, redact, or delay certain privacy responses where permitted or required by law, including where disclosure would reveal another person’s personal information, confidential business information, legal privilege, security information, fraud prevention information, internal moderation records, or information that cannot be disclosed for legal reasons.
Privacy questions may be sent to:
ToyRental.ca Privacy OfficerToyRental.ca support may review listing-related issues, including listing errors, missing photos, inaccurate descriptions, category issues, prohibited items, unsafe items, recalled items, fake listings, stolen property concerns, counterfeit concerns, misleading pricing, availability issues, and listing moderation.
ToyRental.ca may remove, restrict, hide, edit, require changes to, or reduce visibility of listings where ToyRental.ca believes a listing violates law, policy, safety expectations, platform rules, or user trust.
ToyRental.ca’s decision to allow a listing to remain on the platform does not mean ToyRental.ca has inspected, tested, certified, approved, verified, insured, or guaranteed the item.
ToyRental.ca support may review platform issues involving booking requests, booking status, approvals, declines, cancellations, expired requests, checkout status, contact release, messaging access, and technical issues affecting bookings.
ToyRental.ca support does not guarantee that a host will approve a request, that a renter will proceed, that an item will be available, that a rental will happen, that an item will be safe, or that users will comply with rental terms.
Booking-related disputes between host and renter are generally user-to-user disputes and are governed by the Rental Agreement Notice, Cancellation Policy, Dispute Resolution Policy, and applicable user-to-user rental terms.
ToyRental.ca support may review payment issues involving ToyRental.ca fees.
These may include:
ToyRental.ca fees are governed by the Payment and Platform Fee Disclosure and the Refund and Credit Policy.
Payment issues involving rental money paid directly between host and renter must be handled directly between users or through their payment provider, bank, card issuer, insurer, legal advisor, court, or other available remedy.
ToyRental.ca does not collect, hold, manage, release, guarantee, process, refund, or distribute rental money between hosts and renters.
Rental money, deposits, damage deposits, security deposits, late fees, cleaning fees, delivery fees, pickup fees, repair costs, replacement costs, cancellation charges, and other rental-related payments are handled directly between users.
ToyRental.ca support generally cannot recover rental money, force a refund, return a deposit, collect damages, reverse cash payments, reverse e-transfers, enforce host payment terms, or enforce renter payment obligations.
ToyRental.ca support may review refund and credit requests involving ToyRental.ca fees.
Refunds and credits are governed by the Refund and Credit Policy.
ToyRental.ca generally does not issue cash refunds because of user-to-user rental disputes, host cancellations, renter cancellations, no-shows, bad weather, item condition disputes, item safety disputes, rental money disputes, deposit disputes, damage, theft, loss, injury, death, late return, non-return, missing parts, user dissatisfaction, or changed plans.
Where ToyRental.ca decides that a remedy is appropriate, the normal remedy will usually be a ToyRental.ca credit rather than a cash refund.
ToyRental.ca may consider cash refunds in rare circumstances, including confirmed duplicate ToyRental.ca charges, clear ToyRental.ca payment errors, situations where ToyRental.ca determines a cash refund is appropriate, or situations where a refund is required by applicable law.
ToyRental.ca support may review user disputes for platform purposes, including safety, fraud prevention, moderation, support, policy enforcement, legal compliance, and platform protection.
ToyRental.ca does not guarantee that it will decide, mediate, arbitrate, resolve, compensate, refund, credit, recover, or take action on a user-to-user dispute.
ToyRental.ca does not decide legal liability, negligence, fault, damages, deposit entitlement, repair value, replacement value, insurance coverage, contract rights, ownership rights, or legal remedies between users.
Users remain responsible for their own agreements, records, insurance, legal rights, and remedies.
ToyRental.ca support may review reports involving unsafe items, recalled items, defective items, prohibited items, dangerous listings, injury reports, property damage reports, unsafe conduct, harassment, threats, theft, non-return, or serious platform concerns.
ToyRental.ca may remove listings, restrict accounts, preserve records, or take other platform action where ToyRental.ca believes a safety concern exists.
ToyRental.ca support does not inspect items, certify safety, provide repair advice, provide medical assistance, investigate accidents as an expert, provide insurance adjustment, or provide emergency response.
ToyRental.ca may review messages and attachments where appropriate for support, safety, fraud prevention, moderation, policy enforcement, legal compliance, security, and platform operation.
Users may report messages that are threatening, harassing, abusive, discriminatory, sexual, explicit, fraudulent, misleading, spam, phishing, suspicious, or otherwise policy-violating.
ToyRental.ca may restrict messaging, remove content, warn users, suspend users, terminate accounts, or take other action where appropriate.
Users should not send passwords, full payment card numbers, banking passwords, social insurance numbers, private identification documents, medical records, or other highly sensitive information through ToyRental.ca messages or support channels unless specifically requested and necessary.
ToyRental.ca support may review reports involving reviews or ratings.
ToyRental.ca may remove, hide, restrict, or moderate reviews that ToyRental.ca believes are fake, misleading, retaliatory, abusive, threatening, discriminatory, defamatory, unrelated to a real rental experience, containing private information, or otherwise violating policy.
ToyRental.ca does not guarantee removal of a review simply because another user disagrees with it, dislikes it, believes it is unfair, or believes it affects reputation.
ToyRental.ca support may review technical issues involving the website, account access, forms, listings, uploads, photos, booking tools, messaging, notifications, checkout, reviews, search, maps, location tools, or mobile display.
Users reporting a technical issue should include:
ToyRental.ca does not guarantee that every technical issue will be fixed, that data will be recovered, that listings will be restored, that messages will be restored, that uploads will be recovered, or that platform access will be uninterrupted.
ToyRental.ca may use support requests, user reports, messages, listing content, booking records, payment records, technical records, public information, third-party notices, law enforcement requests, payment processor notices, and other information to make moderation and enforcement decisions.
ToyRental.ca may take platform action, including:
ToyRental.ca is not required to provide warnings before taking platform action.
Users may contact ToyRental.ca support to request review of certain platform actions.
Review requests may involve:
A review request should include the account email, the action being challenged, the listing, booking, review, message, payment, or account involved, and a clear explanation of why the user believes the action should be reconsidered.
ToyRental.ca may approve, deny, partially grant, or decline to review an appeal.
ToyRental.ca is not required to restore accounts, listings, reviews, messages, credits, refunds, features, or platform access.
ToyRental.ca may collect, use, disclose, store, review, and retain information submitted through support requests, reports, refund requests, credit requests, privacy requests, dispute reports, technical reports, safety reports, and moderation requests.
Support records may include:
Support records may be used for platform operation, support, safety, fraud prevention, dispute review, moderation, policy enforcement, legal compliance, privacy compliance, accounting, tax, security, audit, and business purposes.
Support records are handled in accordance with the Privacy Policy and applicable law.
ToyRental.ca may share limited information with another user where reasonably necessary to understand, respond to, investigate, or manage a report, dispute, complaint, safety issue, refund request, credit request, payment issue, or policy violation.
ToyRental.ca may refuse to disclose certain information where disclosure would reveal another person’s personal information, confidential business information, security information, fraud prevention information, legal privilege, internal moderation notes, investigation records, or information that cannot be disclosed for legal, safety, privacy, or platform reasons.
Users must not misuse personal information obtained through ToyRental.ca support or dispute processes.
ToyRental.ca may preserve, use, or disclose information where ToyRental.ca believes it is appropriate or required for legal compliance, safety, fraud prevention, policy enforcement, legal claims, or cooperation with lawful requests.
ToyRental.ca may respond to court orders, warrants, subpoenas, production orders, regulator requests, law enforcement requests, payment processor requests, or other legal processes where ToyRental.ca determines that a response is required or appropriate.
ToyRental.ca may refuse informal requests for user information where the request does not meet legal, privacy, safety, or policy requirements.
Users seeking records for legal proceedings should obtain legal advice about the proper process for requesting records.
ToyRental.ca does not guarantee that any support request, report, complaint, dispute, refund request, credit request, privacy request, safety report, technical report, or moderation request will result in action.
ToyRental.ca does not guarantee that:
ToyRental.ca may decide to take no action where the report is unsupported, outside ToyRental.ca’s role, too old to reasonably review, duplicative, abusive, misleading, low risk, already addressed, or not appropriate for platform action.
Users must communicate with ToyRental.ca support respectfully, honestly, and lawfully.
Users must not:
ToyRental.ca may restrict support access, limit responses, close tickets, suspend accounts, terminate accounts, or take other action where users abuse support channels.
ToyRental.ca may limit, close, or decline repeated, abusive, bad-faith, unsupported, irrelevant, fraudulent, excessive, or harassing support requests.
Examples may include:
ToyRental.ca may keep records of abusive or bad-faith support conduct.
ToyRental.ca may contact users by email, platform notification, dashboard alert, message, phone, or other contact method provided by the user or made available through the platform.
ToyRental.ca may send communications related to:
Users are responsible for keeping their account email and contact information current.
ToyRental.ca is not responsible for missed emails, spam filtering, incorrect email addresses, disabled notifications, unread messages, or user failure to monitor account communications.
ToyRental.ca may experience outages, maintenance, errors, bugs, delays, data interruptions, third-party provider issues, payment processor issues, email delivery issues, hosting issues, security incidents, or other technical problems.
ToyRental.ca may provide support or updates where appropriate, but ToyRental.ca does not guarantee uninterrupted access, error-free operation, immediate restoration, data recovery, message delivery, booking completion, checkout completion, or compensation for platform interruptions.
ToyRental.ca may suspend, limit, modify, or disable features for maintenance, security, testing, legal compliance, fraud prevention, platform protection, or operational reasons.
ToyRental.ca may accept accessibility feedback through its contact or support channels.
Users may contact ToyRental.ca if they experience difficulty accessing a page, form, listing, booking tool, message tool, checkout page, policy page, or other platform feature.
Accessibility feedback should include the page or feature involved, the assistive technology or device used where relevant, the issue encountered, and any suggested improvement.
ToyRental.ca may review accessibility feedback and may make improvements where appropriate and feasible, but ToyRental.ca does not guarantee that every requested change will be made immediately or at all.
Unless ToyRental.ca states otherwise, ToyRental.ca support is provided in English.
ToyRental.ca may use translation tools or translated materials where appropriate, but ToyRental.ca does not guarantee translation availability, translation accuracy, or support in every language.
If a translated version of a support response, policy, notice, or platform content conflicts with the English version, the English version will govern to the maximum extent permitted by law, unless applicable law requires otherwise.
ToyRental.ca may retain support records, reports, disputes, refund requests, credit requests, payment records, privacy requests, safety reports, moderation notes, account records, messages, technical logs, and related records as described in the Privacy Policy.
ToyRental.ca may retain records after a listing is removed, a booking is completed, an account is closed, or a dispute is resolved where retention is reasonably necessary for support, safety, fraud prevention, security, legal compliance, accounting, tax, audit, platform operation, policy enforcement, dispute review, or business purposes.
Any support response, investigation, review, credit, refund, warning, listing removal, account restriction, suspension, termination, review removal, message restriction, record preservation, or other platform action by ToyRental.ca is not an admission of fault, liability, wrongdoing, negligence, breach of contract, legal responsibility, or responsibility for user conduct.
ToyRental.ca may take platform action to support users, reduce risk, enforce policies, preserve trust, prevent fraud, protect the platform, or resolve support issues without admitting liability.
To the maximum extent permitted by law, ToyRental.ca and its owners, operators, directors, officers, employees, contractors, agents, affiliates, service providers, successors, and assigns are not liable for any direct, indirect, incidental, special, consequential, punitive, aggravated, exemplary, economic, or other damages or losses arising from or related to support requests, reports, support delays, lack of response, support decisions, platform action, failure to take platform action, account restrictions, listing removals, review removals, message restrictions, refunds, credits, denial of refunds, denial of credits, rental disputes, rental money, deposits, damage, theft, loss, injury, death, property damage, technical issues, outages, privacy requests, legal requests, user conduct, or use of ToyRental.ca.
Some laws may not allow certain exclusions or limitations of liability. In those cases, ToyRental.ca’s liability is limited to the maximum extent permitted by law.
This Contact and Support Policy applies to the maximum extent permitted by law.
Nothing in this policy is intended to limit, exclude, waive, or reduce any legal right that cannot be limited, excluded, waived, or reduced under applicable law.
If any part of this policy conflicts with a non-waivable legal right, the legal right will apply only to the extent required by law, and the rest of this policy will continue to apply.
ToyRental.ca may update this Contact and Support Policy from time to time.
When we update this policy, we will change the “Last Updated” date at the top of this page.
ToyRental.ca may provide additional notice or require renewed acceptance for material changes.
Your continued use of ToyRental.ca after an updated Contact and Support Policy is posted means you accept the updated policy. If you do not agree with the updated policy, you must stop using ToyRental.ca.
Platform support questions, reports, complaints, review requests, payment questions involving ToyRental.ca fees, refund or credit requests, accessibility feedback, and general support requests may be sent to:
ToyRental.ca SupportPrivacy questions, access requests, correction requests, deletion requests, or privacy complaints may be sent to:
ToyRental.ca Privacy OfficerDo not use ToyRental.ca support for emergencies. For emergencies, crimes, threats, thefts, injuries, fires, accidents, dangerous products, or immediate danger, contact emergency services, law enforcement, medical professionals, fire services, insurers, legal advisors, regulators, or other appropriate authorities.
By creating an account, posting a listing, requesting a rental, approving a rental, sending a message, paying a ToyRental.ca fee, submitting a report, contacting support, requesting a refund or credit, requesting privacy assistance, appealing a platform action, or otherwise using ToyRental.ca, you confirm that: