ToyRental.ca Legal Policies
Effective Date: July 19, 2026
Last Updated: July 19, 2026
This Payment and Platform Fee Disclosure explains how ToyRental.ca fees work, how they differ from rental money paid directly between users, what ToyRental.ca fees are for, what ToyRental.ca fees are not for, and what users should understand before paying any fee through ToyRental.ca.
ToyRental.ca is an online advertising, listing, communication, booking request, and connection platform. ToyRental.ca allows users to advertise items for rent and allows other users to discover, request, and arrange rentals directly with those listing owners.
ToyRental.ca is not a rental company, rental supplier, item owner, item operator, broker, agent, insurer, escrow provider, payment holder, damage protection provider, collection agency, mediator, arbitrator, court, or party to rental agreements between users.
By creating an account, posting a listing, requesting a rental, approving a rental, paying a ToyRental.ca fee, using checkout, sending a message, or otherwise using ToyRental.ca, you agree to this Payment and Platform Fee Disclosure.
If you do not agree with this disclosure, do not pay any ToyRental.ca fee and do not use paid features on ToyRental.ca.
This Payment and Platform Fee Disclosure should be read together with ToyRental.ca’s:
If this disclosure conflicts with another ToyRental.ca policy, ToyRental.ca may decide which policy applies based on the specific issue, the fee involved, applicable law, user safety, platform risk, and the purpose of the policy.
Nothing in this disclosure limits any legal right that cannot be waived or limited under applicable law.
The most important payment rules are:
For the purpose of this disclosure:
ToyRental.ca does not collect, receive, hold, manage, release, guarantee, process, transfer, refund, or distribute rental money between hosts and renters.
Hosts and renters are responsible for arranging rental payments directly with each other.
Rental money may include, without limitation:
ToyRental.ca is not responsible for unpaid rental money, fake payment confirmations, reversed payments, chargebacks, cash disputes, e-transfer disputes, deposit disputes, refund disputes, collection issues, or any other payment issue between users.
A ToyRental.ca fee is separate from rental money paid between a host and renter.
A ToyRental.ca fee may be charged for access to or use of platform services, including:
A ToyRental.ca fee is not paid to the host unless ToyRental.ca expressly says otherwise in writing.
A ToyRental.ca fee does not reduce, replace, include, or satisfy any rental money owed directly between host and renter.
ToyRental.ca fees are not:
Paying a ToyRental.ca fee does not mean ToyRental.ca is responsible for the rental, the item, the host, the renter, the rental money, the item condition, the item safety, damage, theft, loss, non-return, injury, death, property damage, or any dispute between users.
ToyRental.ca aims to show applicable ToyRental.ca fees before a user completes checkout.
Before paying, users should review:
Users should not proceed with checkout unless they understand the total ToyRental.ca fee being charged and agree to the applicable policies.
If a user believes a ToyRental.ca fee was unclear, incorrect, duplicated, or charged in error, the user should contact ToyRental.ca support as soon as possible.
Listing prices are set by hosts, not ToyRental.ca.
A listing may show hourly, daily, weekly, monthly, or other rental rates depending on the listing and platform features.
Hosts are responsible for ensuring that their displayed prices are accurate, current, complete, and not misleading.
Hosts are responsible for disclosing rental money and host charges directly to renters, including deposits, delivery fees, pickup fees, late fees, cleaning fees, fuel charges, repair charges, replacement charges, cancellation terms, and any other amounts the host expects the renter to pay.
ToyRental.ca does not guarantee that a host’s price, deposit, charge, or rental term is accurate, lawful, complete, current, or enforceable.
ToyRental.ca may allow renters to submit booking requests to hosts.
ToyRental.ca may design the booking process so that a ToyRental.ca fee is charged only after the host approves a booking request, or ToyRental.ca may use another payment flow clearly shown on the platform.
If ToyRental.ca charges a platform fee after host approval, the renter is responsible for reviewing the fee, accepting the applicable policies, and completing checkout before proceeding with the paid platform feature.
A host approval on ToyRental.ca does not mean ToyRental.ca guarantees the rental, item, host, renter, payment, safety, pickup, delivery, return, or dispute outcome.
A renter paying a ToyRental.ca fee does not mean the renter has paid the host’s rental price unless the platform expressly states otherwise.
By submitting payment for a ToyRental.ca fee, you represent and confirm that:
ToyRental.ca may refuse, cancel, reverse, review, delay, or restrict a payment where ToyRental.ca believes there may be fraud, abuse, error, unauthorized use, policy violation, legal risk, payment processor concern, or platform risk.
ToyRental.ca may use a third-party payment processor to process ToyRental.ca fees.
The payment processor may collect, process, store, review, or transmit payment information according to its own terms, privacy policy, security practices, fraud rules, and legal obligations.
ToyRental.ca does not intentionally store full credit card numbers, full debit card numbers, card security codes, or complete payment credentials.
ToyRental.ca may receive and store payment-related records from the payment processor, including:
ToyRental.ca is not responsible for payment processor outages, card issuer decisions, bank delays, declined payments, payment method restrictions, payment processor holds, fraud reviews, processor errors, currency conversion charges, foreign transaction fees, or bank fees, except where required by law.
If a user starts checkout but does not complete payment, no ToyRental.ca fee should be charged.
If checkout is cancelled, abandoned, declined, or expires before payment is completed, no ToyRental.ca refund should be required because no completed payment should have occurred.
If a user believes they were charged despite a failed, cancelled, declined, or expired checkout, the user should contact ToyRental.ca support and provide payment records so the issue can be reviewed.
If a user believes they were charged twice for the same ToyRental.ca fee or charged because of a payment error, the user should contact ToyRental.ca support as soon as possible.
ToyRental.ca may request:
If ToyRental.ca confirms a duplicate ToyRental.ca charge or clear ToyRental.ca payment error, ToyRental.ca may issue a reversal, refund, credit, or other correction in accordance with the Refund and Credit Policy and applicable law.
If a user believes a ToyRental.ca fee was charged without authorization, the user should contact ToyRental.ca support immediately.
ToyRental.ca may review account records, login records, booking records, checkout records, payment processor records, messages, device information, IP information, support records, and other relevant information.
ToyRental.ca may deny a refund request where the charge appears to have resulted from the user’s account activity, shared login information, authorized use by someone with access to the user’s account or device, failure to protect account credentials, or circumstances not caused by ToyRental.ca.
Nothing in this section limits any non-waivable legal rights or payment network rights that may apply.
ToyRental.ca fees may be subject to applicable taxes.
If taxes apply to a ToyRental.ca fee, ToyRental.ca may display the tax amount at checkout or include tax information in the total amount, receipt, invoice, or payment record.
Hosts are responsible for determining, collecting, reporting, and remitting any taxes that apply to rental money they receive directly from renters.
ToyRental.ca does not provide tax advice to hosts or renters.
Users should obtain professional tax advice where appropriate.
Unless ToyRental.ca states otherwise, ToyRental.ca fees are charged in Canadian dollars.
If a payment method, bank, card issuer, or financial institution applies exchange rates, currency conversion fees, foreign transaction fees, or other charges, those charges are not controlled by ToyRental.ca.
If a refund is issued, the refunded amount may differ from the amount shown by a user’s bank or card issuer because of exchange rates, conversion fees, bank fees, or third-party charges.
ToyRental.ca or its payment processor may provide a receipt, confirmation email, checkout confirmation, transaction record, or account record for ToyRental.ca fees.
Users are responsible for keeping their own records of ToyRental.ca fees, rental money paid directly between users, deposits, rental agreements, receipts, messages, and rental-related documents.
ToyRental.ca records are not a complete rental agreement between host and renter and do not prove the full terms of a user-to-user rental.
ToyRental.ca refunds and credits are governed by the Refund and Credit Policy.
In most cases, ToyRental.ca fees are non-refundable once the platform service connected to the fee has been made available, performed, activated, used, or partially used.
Where ToyRental.ca decides that a remedy is appropriate, the normal remedy will usually be a ToyRental.ca credit rather than a cash refund.
Cash refunds may be considered in rare circumstances, including confirmed duplicate charges, clear ToyRental.ca payment errors, situations where ToyRental.ca determines a cash refund is appropriate, or situations where a refund is required by applicable law.
ToyRental.ca generally does not issue refunds because of problems between hosts and renters, including host cancellations, renter cancellations, no-shows, item condition disputes, item performance disputes, item safety disputes, payment disputes, deposit disputes, damage, theft, loss, injury, death, late return, non-return, missing parts, bad weather, changed plans, or user dissatisfaction.
Users should review the Refund and Credit Policy before paying any ToyRental.ca fee.
ToyRental.ca may issue credits in certain situations.
Unless ToyRental.ca states otherwise in writing, credits:
A credit does not mean ToyRental.ca admits fault, liability, wrongdoing, error, breach of contract, or legal responsibility.
Cancellations and no-shows involving the rental itself are generally matters between the host and renter.
If a host cancels, refuses to proceed, fails to release an item, or fails to appear, the renter must handle any rental money or deposit issue directly with the host.
If a renter cancels, changes their mind, fails to appear, refuses the item, or does not complete the rental, the host and renter must handle any rental money or deposit issue directly with each other.
ToyRental.ca fees are generally not automatically refundable because a host cancels, a renter cancels, a user does not show up, weather changes, plans change, an item is unavailable, an item is not as expected, or a user is dissatisfied with another user.
ToyRental.ca may review cancellation-related issues and may decide, in its discretion and subject to applicable law, whether a credit, refund, warning, account restriction, listing removal, or other platform action is appropriate.
Users should contact ToyRental.ca support before starting a chargeback or payment dispute about a ToyRental.ca fee.
ToyRental.ca may dispute chargebacks where ToyRental.ca believes the charge was authorized, valid, disclosed, correctly processed, or connected to platform services that were made available.
A chargeback or payment dispute may result in:
ToyRental.ca will not restrict a user solely for exercising a legal right that cannot be waived.
ToyRental.ca may refuse, cancel, delay, review, reverse, restrict, or investigate payments where ToyRental.ca believes there may be fraud, abuse, unauthorized activity, suspicious activity, policy violations, or platform risk.
Prohibited payment-related conduct includes:
ToyRental.ca may revoke credits, deny refunds, remove listings, restrict features, suspend accounts, terminate accounts, preserve records, and report conduct where ToyRental.ca believes fraud or abuse has occurred.
ToyRental.ca may offer promotions, discounts, coupons, launch credits, referral credits, advertising credits, goodwill credits, or other incentives.
Unless ToyRental.ca states otherwise in writing, promotions, discounts, coupons, and credits:
ToyRental.ca may offer paid featured listings, promoted listings, advertising placements, homepage placements, category boosts, search boosts, or other visibility-related tools.
ToyRental.ca does not guarantee clicks, views, messages, booking requests, approvals, rentals, income, ranking, conversion, or results from any promotional feature.
Unless ToyRental.ca states otherwise at the time of purchase or applicable law requires otherwise, fees for featured listings, promoted listings, advertising placements, homepage placements, category boosts, search boosts, or similar promotional tools are generally non-refundable once the service has started, been scheduled, been displayed, been activated, or been made available.
If a promoted listing is removed because the user violated ToyRental.ca policies, the related promotional fee is generally not refundable.
ToyRental.ca may offer subscriptions or recurring paid plans in the future.
If subscriptions are offered, the subscription terms shown at purchase should explain the price, billing period, renewal terms, cancellation method, included features, and applicable refund or credit terms.
Unless ToyRental.ca states otherwise at the time of purchase or applicable law requires otherwise, subscription fees are generally non-refundable once a billing period begins.
Cancelling a subscription generally stops future renewal charges but does not automatically refund charges for the current billing period unless ToyRental.ca states otherwise or applicable law requires otherwise.
ToyRental.ca may change its fees, pricing model, free features, paid features, promotions, checkout flow, payment processor, refund process, credit rules, and payment-related features at any time.
Fee changes generally apply going forward and do not automatically affect completed payments unless ToyRental.ca states otherwise or applicable law requires otherwise.
ToyRental.ca may test, modify, suspend, or discontinue payment-related features, including platform fees, booking fees, connection fees, featured listings, subscriptions, credits, promotions, and checkout options.
ToyRental.ca does not provide insurance of any kind.
ToyRental.ca does not operate an escrow service for rental money between users.
ToyRental.ca does not guarantee:
Users are responsible for their own insurance, payment arrangements, deposits, written agreements, safety checks, documentation, and legal remedies.
Before paying a ToyRental.ca fee, users should:
To the maximum extent permitted by law, ToyRental.ca and its owners, operators, directors, officers, employees, contractors, agents, affiliates, service providers, successors, and assigns are not liable for any direct, indirect, incidental, special, consequential, punitive, aggravated, exemplary, economic, or other damages or losses arising from or related to payment issues, checkout issues, platform fees, payment processor issues, rental money, user-to-user payments, deposits, damage deposits, chargebacks, refunds, credits, payment disputes, bank fees, currency conversion, payment delays, failed payments, unauthorized payments, or user disputes.
To the maximum extent permitted by law, ToyRental.ca’s total liability for any ToyRental.ca fee issue will not exceed the amount of the ToyRental.ca fee actually paid by the user for the specific transaction giving rise to the claim, unless applicable law requires otherwise.
Some laws may not allow certain exclusions or limitations of liability. In those cases, ToyRental.ca’s liability is limited to the maximum extent permitted by law.
This disclosure applies to the maximum extent permitted by law.
Nothing in this disclosure is intended to limit, exclude, waive, or reduce any legal right that cannot be limited, excluded, waived, or reduced under applicable law.
If any part of this disclosure conflicts with a non-waivable legal right, the legal right will apply only to the extent required by law, and the rest of this disclosure will continue to apply.
ToyRental.ca may update this Payment and Platform Fee Disclosure from time to time.
When we update this disclosure, we will change the “Last Updated” date at the top of this page.
ToyRental.ca may provide additional notice or require renewed acceptance for material changes.
Your continued use of ToyRental.ca after an updated disclosure is posted means you accept the updated disclosure. If you do not agree with the updated disclosure, do not pay any ToyRental.ca fee and stop using paid features on ToyRental.ca.
Questions about ToyRental.ca fees, checkout, payment records, duplicate charges, credits, or payment issues may be sent to:
ToyRental.ca SupportDo not use ToyRental.ca support for emergencies. For emergencies, crimes, threats, thefts, injuries, accidents, or immediate danger, contact emergency services, law enforcement, insurers, legal advisors, or other appropriate authorities.
By paying a ToyRental.ca fee, using checkout, requesting a rental, approving a rental, posting a listing, sending a message, using paid features, or otherwise using ToyRental.ca, you confirm that: